Returns & refunds

The rule in short

We do not accept returns or exchanges on any product: journals, gloss holders, the sudoku booklet and Toth Designs. Check what you chose before you pay.

Your rights stay whole if it arrives defective, different from what you ordered, or damaged in transit: we remake it or refund you, at our cost.

If something arrives defective or wrong

1. Email us at hello@studiobytoth.com as soon as you notice the problem.
2. Include your order number and clear photos of the problem and of the whole item.
3. We reply with our decision: remake, or refund.

A remake means a new one to the same specification at no cost to you. If it does not suit you, we refund you instead.

A slight difference in shade between the screen and the real thing is not a defect.

Cancelling an order

• Before making starts: you may cancel within two hours of payment, and we refund the full amount.
• If we are late: if the delay passes 15 days beyond the agreed date, you may cancel and we refund the full amount.

How and when we refund

Refunds go back to the same payment method you used, never in cash and never to a different account.

The money arrives within 5 to 14 working days of our approval; your bank may add a day or two.

Who pays shipping

Defective, wrong or damaged in transit: we pay, and arrange collection from you.

Before you send anything

Do not send the parcel before we confirm our decision, so nothing goes missing and you pay no shipping for nothing. Once confirmed, we send you how and where to ship it.

If our answer does not satisfy you

Write to us first and we will work to put it right. If our answer does not satisfy you, you may report it to the Ministry of Commerce through the Balagh Tijari app or on 1900.

Contact us

• Email: hello@studiobytoth.com

Last updated: 8 November 2026